We are please to announce that with effective 15 March 2017 management has introduce new support structure to improve our KPI for support of MCDS application. The existing phone support will be gradually reduce and eventually cease off with effective 1 April 2017.
Under the new support structure all the request from support need to raise up via sending the email to “support@mcds.com.my”, the reason for these changes is to record the log of support and to avoid any miscommunication and un attended support ticket pending.
Under the new support structure all the request from support need to raise up via sending the email to “support@mcds.com.my”, the reason for these changes is to record the log of support and to avoid any miscommunication and un attended support ticket pending.
We hope this new support structure will benefit all our existing customers and reduce complaint as well as achieve our KPI into 100% customers satisfaction.
Wednesday, March 22, 2017
